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Hotel Pennsylvania, New York, New York Complaint - Price gauging / disgusting room - Hotel Room
Hotel Pennsylvania, New York, New York Complaint

Hotel Pennsylvania, New York, New York Complaint

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Price gauging / disgusting room - Hotel Room


My husband and I needed to stay in the city because he had emergency surgery early the following morning. The cheapest hotel we found was Hotel Pennsylvania for $700 for the evening. Nothing seemed to be going on in the city, so it was confusing to us, but we were in a desperate situation. Not only did it take the hotel 45 minutes to check us in even though there were only 3 families in front of us (their system was quite antiquated), but when we got to our room we were surprised at what $700 got us. Besides the ridiculously long check-in, the plaster on the walls was peeling, the bed was lumpy, the bedspread looked like it was from 1985, they were skimpy on the pillow giving (only 2 on the bed), and the bathtub had old dirt. Maybe it was "clean" but it was the kind of clean that looks dirty, because it was so old. We could hear our neighbor snoring and his/her bodily functions in the bathroom. The following night, the price was $199. I have been trying to get a partial refund from them for a week, and no one will answer my calls/emails. I will never stay there again. Would I stay for $125? No, but at least I wouldn't feel as duped if it was the last hotel available in the city and I had no choice. You get what you pay for. But $700? They had no business charging anyone this.


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